Privacy Policy
Effective Date: 01 January 2025
At MEEDIA, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information when you engage with our website, services, or communicate with us. MEEDIA complies with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
1. WHAT PERSONAL INFORMATION WE COLLECT
We may collect the following types of personal information when you contact us, make a booking, or interact with our website or social platforms:
Full name
Email address
Phone number
Billing and delivery addresses
Payment details (processed securely via third-party providers like Stripe)
Social media usernames or handles (if relevant for collaborations or tags)
Event-related details (e.g., horse and rider names, booking forms)
IP address, device information, browser type (via cookies and analytics tools)
We only collect information that is necessary to provide you with our services and operate our business effectively.
2. HOW WE COLLECT YOUR INFORMATION
We collect personal information in several ways, including:
When you make a booking or fill out a form on our website
Through email, phone, or direct messaging communication
When you follow, tag, or interact with us via social media
When you purchase services through our website or payment links
Automatically through cookies or analytics tools when you use our site
You may choose to withhold certain information, but doing so may limit your ability to use or receive our services.
3. WHY WE COLLECT YOUR INFORMATION
We collect, hold, and use your personal information to:
Confirm and manage your bookings
Deliver photographic and videographic content
Process and track payments securely
Communicate updates, invoices, or event details
Improve our services, website experience, and customer support
Promote relevant offers or services (only with your consent)
Ensure legal and regulatory compliance
Maintain business and financial records
4. DISCLOSURE OF PERSONAL INFORMATION
We never sell your personal information. We may disclose your information to third parties in the following situations:
To trusted third-party service providers (e.g. payment processors like Stripe, hosting platforms) for the purpose of fulfilling our services
When required by law, regulation, court order, or in response to a legal request
To collaborators, contractors, or team members under strict confidentiality agreements
All third parties are required to comply with privacy standards that match our own and use the data only for the intended purpose.
5. STORING AND SECURING YOUR DATA
We take your data security seriously. We use industry-standard precautions including:
Secure payment processing via Stripe or equivalent
Password-protected systems and cloud storage
Data encryption where applicable
Limited access only to authorised personnel
Regular monitoring and updates to our digital systems
Despite our efforts, no system is completely immune to breaches. In the unlikely event of a data breach, we will comply with the Notifiable Data Breaches scheme under Australian law.
6. COOKIES & ANALYTICS
Our website may use cookies to improve functionality and provide a better user experience. These cookies may track:
Website usage patterns
IP addresses and browser information
Referral sources and page interactions
You can disable cookies in your browser settings if preferred.
We may use tools such as Google Analytics or Meta Pixel to understand how visitors engage with our site, and to optimise advertising campaigns. These services do not personally identify individuals.
7. YOUR RIGHTS
Under the Privacy Act, you have rights to:
Request access to your personal data
Request correction of inaccurate or outdated information
Opt-out of direct marketing at any time
Lodge a complaint if you believe your privacy has been breached
To make any of these requests, please email us at meedia.au@outlook.com
8. THIRD-PARTY LINKS
Our website may contain links to third-party websites or services (such as booking forms, payment platforms, or social media). We are not responsible for the content or privacy practices of those websites. We recommend reading their privacy policies before sharing any personal information.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect legal or operational changes. When we do, we’ll update the “Effective Date” at the top of the page. Your continued use of our services indicates your acceptance of the revised policy.
10. CONTACT US
For questions, feedback, or privacy-related concerns, please contact:
We aim to respond to all enquiries within 5 business days.
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